Middle Ground Positions
5 pre-approved compromise positions for common sticking points
Accuracy Guarantees
Absolute accuracy warranty with financial penalties
Commercially reasonable efforts, no specific guarantees
Performance Benchmark Agreement with defined metrics, quarterly reporting, and remediation commitments. Customer gets measurable accountability; the provider avoids absolute liability.
Data Usage for Model Training
Complete prohibition on any data use
Broad rights to use aggregated, de-identified data
Tiered Data Usage Framework allowing aggregated, de-identified usage with specific category opt-outs and annual transparency reporting.
AI Autonomy & Oversight
Mandatory human approval for all AI actions
Customer configures oversight levels
Tiered Autonomy Model with risk-based categorization, configurable thresholds, and graduated expansion based on demonstrated performance.
Compliance Responsibility
Full vendor compliance responsibility
Customer responsible for all compliance
Shared Compliance Model where platform-level compliance is maintained and enablement tools are provided, while the customer handles jurisdiction-specific determinations.
IP Ownership of Outputs
Full ownership of all AI outputs
The provider retains all IP
Dual-track IP Framework: Customer gets broad usage license for outputs; the provider retains model IP. Custom configurations owned by customer.